What Do Customers Really Want?

Filed in Business Management, Education by on April 12, 2018 0 Comments

negative to positiveEvery customer wants the best price, quality and timing for their building or remodeling project. But it’s the overall experience you deliver that really gives them the satisfaction they want — and the positive word-of-mouth you need.

In the webinar What Customers Want: It’s Not What You Think from 2-3 p.m. on Thursday, April 19, you’ll learn how to build a relationship with your customers and understand how to see things from their perspective. With this knowledge, you can personalize your customer’s experience and deliver the “wow!” factor every time.

Speaker Randi Busse of Workforce Development Group Inc., will discuss how you can:

  • Recognize what your customers want and expect.
  • Establish strong relationships with your customers.
  • Personalize the customer’s experience.

For questions about registration, please email Sheila Coble at 800-368-5242, x8057.

Successful completion of the webinar earns participants one hour of continuing education credit for CAPS, CGA, CGB, CGR, GMB, GMR, CGP, CSP, Master CGP, Master CSP, CMP and MIRM designations.


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